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Privacy Policy

A legal disclaimer

1. Introduction

Welcome to Aelia Luxe ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

2. Information We Collect

We may collect the following categories of personal information:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers—we do not store full card details)

  • Order history

  • IP address

  • Browser type and device information

  • Cookies and website usage information

  • Any information you voluntarily provide when contacting us.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Deliver products and services.

  • Process payments.

  • Communicate with you about your orders.

  • Respond to enquiries and customer support requests.

  • Improve our website and customer experience.

  • Prevent fraud and enhance website security.

  • Comply with legal obligations.

  • Send marketing communications where you have consented or where permitted by law.

4. Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

  • Performance of a contract.

  • Compliance with legal obligations.

  • Our legitimate business interests.

  • Your consent (where required).

5. Payment Processing

Payments are processed securely through trusted third-party payment providers. We do not collect or store your complete debit or credit card information.

6. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly.

  • Remember your preferences.

  • Analyse website traffic.

  • Improve user experience.

  • Measure marketing performance.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

7. Sharing Your Information

We may share your information with trusted third parties including:

  • Payment processors.

  • Shipping and delivery providers.

  • Website hosting providers.

  • Analytics providers.

  • Marketing service providers.

  • Legal or regulatory authorities where required by law.

We never sell your personal information.

8. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders.

  • Comply with legal and tax obligations.

  • Resolve disputes.

  • Enforce our agreements.

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your information.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

11. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails about products, offers, and updates.

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

12. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Aelia Luxe

Email: [Insert Contact Email]

Business Address: [Insert Business Address (if applicable)]

16. Information Commissioner's Office

If you are unhappy with how we process your personal information, you have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk/

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